SERVICE BOOKER

Toyota of Kirkland; Kirkland (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

Ancillary Benefits

401(k) match

Job summary

Toyota of Kirkland, part of the O'Brien Auto Group, is seeking a full-time Service Booker to coordinate repair orders and support service drive operations. The role emphasizes customer service, organization, and efficient workflow to keep repairs moving smoothly.

You will work in a dealership service environment, interacting with technicians and service advisors. Prior dealership experience is preferred; strong computer and communication skills are essential.

Qualifications

• Strong organizational and multitasking abilities.
• Ability to thrive in a fast-paced automotive service setting.
• Proficiency with computers and dealership management systems (DMS).
• Excellent communication and teamwork skills.
• Attention to detail and time management abilities.

Responsibilities

• Monitor service bay vehicle status and update progress.
• Coordinate with service advisors on job status and timelines.
• Track repair orders and related paperwork.
• Assist with parts availability and coordination with Parts.
• Maintain accurate records in the DMS.
• Support workflow efficiency to maximize technician productivity.

Skills

Organizational skills

Multitasking

Fast-paced environment

Computers & DMS

Communication

Time management

Job description

Job Details: Job Location: TOK - Kirkland, WA, Position Type: Full Time, Salary Range: Undisclosed, Toyota of Kirkland, a dealership part of the O'Brien Auto Group, is looking to hire a Full-Time Service Booker. We are seeking a candidate who is friendly, articulate, enthusiastic and a self-motivated team player who demonstrates outstanding communication skills, maintains a positive attitude and provides an excellent work ethic in all responsibilities.

This position pays $20 per hour. All employees subject to eligibility requirements, we offer the following benefits:

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
• 401(k) plus company match

Job Summary

The Service Booker supports the service department by coordinating repair orders and ensuring efficient workflow throughout the service drive. This role helps maintain productivity, accuracy, and timely vehicle repairs while delivering excellent customer service.

Key Responsibilities

• Monitor the status of vehicles in the service department and update repair progress as needed
• Communicate with service advisors regarding job status, delays, and completion times
• Prepare, organize, and track repair orders and related documentation
• Help ensure parts availability and coordinate with the parts department when necessary
• Maintain accurate records in the dealership management system (DMS)
• Support workflow efficiency to maximize technician productivity and minimize vehicle downtime
• Follow dealership policies, safety procedures, and quality standards
• Perform other duties as assigned by management.
• Regular attendance and timeliness is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Qualifications & Skills

• Previous experience in an automotive dealership or service department preferred
• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment
• Basic knowledge of automotive service operations is a plus
• Proficiency with computers and dealership management systems
• Strong communication and teamwork skills
• Attention to detail and time management abilities

Work Environment

• Automotive service department
• Requires standing, walking, and occasional lifting
• Interaction with technicians, service advisors, and management

Why Join Us

• Supportive team environment
• Opportunities for growth within the service department
• Competitive pay and benefits (as applicable)

Equipment/Machines/Tools Typically Used

phone, switchboard, computer, adding machine, copier, calculator, stapler, fax machine, postage machine, pencils/pens, letter opener, scissors, and rulers.

Physical Demands

Frequent twisting and/or turning of trunk, reaching, and handling of objects, intermittent standing, walking and sitting, infrequent stooping, knelling, crouching, and lifting of 10lbs or less.

Employment offers are contingent upon successful completion of a comprehensive background screening.

Toyota of Kirkland is an equal opportunity employer and a drug-free workplace.