Service Availability & Change Lead | ITIL & Incident Mgmt

The Ash Group; Denver (CO); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

The Ash Group is hiring a Service Availability Lead (24631) for a major utility client. This hybrid role is based in Denver, CO or Minneapolis, MN, offering up to $55 per hour W2.

It’s a 12-month contract with potential conversion, and benefits include medical, dental, vision, and a 401(k) plan after six months. Responsibilities include ensuring service reliability, applying ITIL practices, and leading organizational changes.

Qualifications

• Bachelor’s degree in IT, engineering, business administration, organizational development, or related field is a must.
• 7+ years of experience with NOC or incident management.
• Experience leading enterprise-wide operational and technology initiatives.

Responsibilities

• Ensure reliability, availability, resilience, and successful adoption of critical services acrossGroup.
• Combine service availability, organizational change, major incident, and continuous improvement to minimize disruptions and drive outcomes.
• Be a trusted advisor to business and technology leaders enabling transformation initiatives.

Skills

NOC/Incident Mgmt

ITIL & Change Mgmt

ServiceNow

Education

Bachelor’s degree

Tools

ServiceNow

Job description

The Ash Group is hiring a Service Availability Lead (24631) for a major utility client. This hybrid role is based in Denver, CO or Minneapolis, MN, offering up to $55 per hour W2.

It’s a 12-month contract with potential conversion, and benefits include medical, dental, vision, and a 401(k) plan after six months. Responsibilities include ensuring service reliability, applying ITIL practices, and leading organizational changes.