Remote IT Service Management Lead — Change & Incident

First Citizens Bank; Raleigh (NC); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits program

Job summary

A leading financial institution is seeking an experienced IT Service Management Manager to enhance operational reliability and efficiency within IT. This role involves driving improvements in IT processes, overseeing reporting metrics, and collaborating across teams. Candidates should possess significant experience in Operational IT services and qualifications like ITIL Certification are preferred. This is a full-time remote position available primarily in North Carolina.

Qualifications

• 6 years of experience in Operational IT services and support.
• 10 years of experience if holding a High School Diploma or GED.
• Preferred experience in ITSM processes.

Responsibilities

• Drives positive change or improvements in IT processes.
• Responsible for documenting and reporting metrics.
• Leads problem resolution and support activities.
• Communicates information effectively to the organization.

Skills

Operational Information Technology services

ITSM Process Management

Change Management

Incident Management

Problem Management

Communication

Collaboration

Education

Bachelor's Degree

High School Diploma or GED

Tools

ITIL Certification

Six Sigma

Job description

A leading financial institution is seeking an experienced IT Service Management Manager to enhance operational reliability and efficiency within IT. This role involves driving improvements in IT processes, overseeing reporting metrics, and collaborating across teams. Candidates should possess significant experience in Operational IT services and qualifications like ITIL Certification are preferred. This is a full-time remote position available primarily in North Carolina.