ITIL Service Management Lead: 24/7 Incident & Change

NTT DATA, Inc.; Plano (TX); On-site; USD 79,000 - 132,000; Full time

Job summary

NTT DATA, Inc. in Plano, TX is seeking a Service Management Advisor with ITIL expertise to oversee ITIL-based service support and account management on a 24x7 basis. Responsibilities include incident, change, and service level management across client engagements from tactical to strategic.

The role requires 8+ years in service management, ITIL certification, and strong communication skills. Location is Plano, Texas with potential remote/hybrid options depending on client needs.

Qualifications

• 8+ years of experience as a Service Manager.
• ITIL knowledge and certification.
• Undergraduate degree or equivalent in work experience.
• Excellent understanding of ITIL processes and principles.
• Excellent ability to create and document processes.
• Excellent written and verbal communication skills.

Responsibilities

• Guide others on cross-functional projects outside of their own department.
• Lead complex service delivery processes and related projects.
• Develop resolutions and analyses for complex problems requiring creativity.
• Identify and drive continuous improvement activities for client or internal processes.

Skills

Excellent written and verbal skills

Process documentation

Education

Undergraduate degree

ITIL Certification

Job description

NTT DATA, Inc. in Plano, TX is seeking a Service Management Advisor with ITIL expertise to oversee ITIL-based service support and account management on a 24x7 basis. Responsibilities include incident, change, and service level management across client engagements from tactical to strategic.

The role requires 8+ years in service management, ITIL certification, and strong communication skills. Location is Plano, Texas with potential remote/hybrid options depending on client needs.