Help Desk Specialist

The Ash Group; Minneapolis (MN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision benefits

4% matched 401(k) plan after six months

Mileage reimbursement for travel

Job summary

A leading utility service provider is seeking a Help Desk Specialist in Minneapolis. This role requires 5–7 years of deskside support experience, focusing on Windows 11 and Office 365. Responsibilities include troubleshooting incidents and full hardware lifecycle support. The position offers competitive pay and benefits, with a 12-month contract expected to enhance IT operations in the organization.

Qualifications

• 5–7 years of experience in an in-person, deskside support role.
• Proficiency in supporting Windows 11 and Office 365.
• Experience in hardware and software installation/configuration.
• Valid Driver’s License and dependable transportation.

Responsibilities

• Provide Level 2 deskside support for internal employees.
• Execute full hardware lifecycle support including imaging machines.
• Troubleshoot complex hardware/software incidents in Windows 11 and Office 365 environments.

Skills

Level 2 deskside support

Windows 11 troubleshooting

Office 365 support

Strong communication skills

Tools

ServiceNow

Job description

Sr. Technical Recruiter at The Ash Group

*** W2 Contract Only – No C2C – No 3rd Parties ***

Summary

The Ash Group is hiring a hands‑on Help Desk Specialist for our client (a major electricity and natural gas utility provider) based onsite in Minneapolis, MN.

This is a Level 2 deskside support role requiring 5–7 years of real‑world, in‑person experience supporting corporate end‑users. You will be responsible for full hardware/software lifecycle support, from new hire setups to advanced incident troubleshooting across both Windows and (some) Mac environments.

• Compensation: Competitive pay rate of $25 per hour.
• Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
• Duration: 12-month contract with potential for extension.
• Location: 100% Onsite in Minneapolis, MN (Full-time, standard hours).

What You’ll Be Doing

• Provide Level 2 deskside support for internal employees, handling incident tickets and managing service requests.
• Execute full hardware lifecycle support, including imaging machines, loading software, and conducting new hire setups (laptops/desktops).
• Troubleshoot complex hardware and software incidents, primarily supporting Windows 11 and Office 365 environments.
• Utilize an incident management system (experience with ServiceNow is preferred) to track and resolve tickets efficiently.
• Collaborate within a supportive team environment, demonstrating strong problem‑solving and communication skills with end‑users.

What We’re Looking For

• 5–7 years of dedicated experience in an in‑person, deskside support role (not strictly call center support).
• Proficiency in supporting and troubleshooting Windows 11 operating systems and the full Office 365 suite.
• Experience performing hardware and software installation, configuration, and repair for corporate‑grade laptops and desktops.
• A Valid Driver’s License and dependable transportation are required for minimal travel between local offices (mileage reimbursed).
• Strong communication and teamwork skills; exposure to MacBooks is a plus but not required.

Apply today to join a collaborative IT team, delivering essential support services for a leading utility company and directly impacting daily operations.

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology

Industries

Utilities