Service Assurance & Quality Improvement Analyst

FedEx Group; Memphis (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Federal Express Corporation is seeking a role focused on root cause analysis to improve service across operations. The incumbent provides feedback to management, offers solutions to solve operational problems, and promotes the service assurance network.

Responsibilities include inventory tracking, deployment and maintenance support for devices, equipment and software, and support for quality improvement processes across all facets of operations. Performs other duties as assigned.

Qualifications

• High school diploma or GED.
• 18 months FedEx experience.
• Ability to complete basic and currency training.

Responsibilities

• Focuses on root cause analysis to improve service.
• Provides feedback to management and offers solutions to operational problems.
• Promotes and supports the service assurance network and quality improvement process across operations.
• Provides inventory tracking, deployment and maintenance support for devices, equipment and software.
• Performs other duties as assigned.

Skills

Root cause analysis

Operational problem-solving

Management feedback

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Federal Express Corporation is seeking a role focused on root cause analysis to improve service across operations. The incumbent provides feedback to management, offers solutions to solve operational problems, and promotes the service assurance network.

Responsibilities include inventory tracking, deployment and maintenance support for devices, equipment and software, and support for quality improvement processes across all facets of operations. Performs other duties as assigned.