Operations Admin & Customer Service Lead

FedEx Group; Dundalk (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a Corporation Clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will assist with data entry, reporting and audits, and serve as a frontline contact for customer inquiries.

The role emphasizes timely resolution of issues, address correction, and ensuring packages remain in good condition for delivery.

Qualifications

• Minimum education: High School Diploma or GED.
• Minimum experience: Four (4) years customer service, clerical or related experience.
• Preferred: experience in dock operations environment or distribution center setting.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Review and enter data in systems to support respective functional area.
• Compile data and generate regular and ad-hoc reports for management review.
• Serve as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assist with Business Control Self Assessment (BCSA) audit data retrieval.
• Support loss prevention through address searches and ensuring packages are in good condition for the customer.
• Prioritize workflow to maximize same-day delivery and timely resolution.
• Track IC settlement information and DOT-required files; maintain mileage records.

Skills

Customer service

Data entry

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a Corporation Clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will assist with data entry, reporting and audits, and serve as a frontline contact for customer inquiries.

The role emphasizes timely resolution of issues, address correction, and ensuring packages remain in good condition for delivery.