Service Assistant / Customer Service Representative

Nimey Auto Group; New York (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Paid time off

Monday-Friday schedule

Job summary

Den Kelly Chevrolet GMC is seeking a friendly front desk associate to welcome customers for service visits, answer calls, and coordinate with service advisors and technicians in a busy dealership environment.

You will help keep the front desk organized, provide timely updates, and ensure a professional, attentive experience during peak times. Automotive experience is welcome but not required; hospitality or retail background is highly valued.

Qualifications

• Clear, friendly communication in person and over the phone.
• Strong organization and attention to detail.
• Comfort using computers, phones, and basic office tools.
• Ability to manage several requests while staying calm and courteous.
• Reliability and a willingness to support teammates.
• Customer service or hospitality experience. Automotive experience is a plus.

Responsibilities

• Welcome customers and help them check in for service appointments.
• Answer incoming calls, take accurate messages, and connect customers with the right person.
• Coordinate with service advisors and technicians to help customers receive timely updates.
• Follow through on customer questions and requests so important details don't get missed.
• Keep the front desk organized and ready for customers.
• Help the service team provide a professional, attentive experience during busy periods.

Skills

Customer service

Communication

Organization

Office tools

Tools

Phone system

Computers

Job description

Description

Enjoy helping people and keeping things organized? Bring your customer service skills to our service department.

At Den Kelly Chevrolet GMC, you'll help customers feel welcomed, informed, and confident about their service visit. You'll work closely with our service advisors and technicians to keep communication clear and the front desk running smoothly.

Automotive experience is welcome, but not required. Experience in hospitality, retail, reception, or another customer service setting can be a great fit.

What we offer

• Monday-Friday schedule
• Health, dental, and vision insurance options
• 401(k) with employer match
• Paid time off
• A team that values integrity, compassion, and work ethic

What you'll do

• Welcome customers and help them check in for service appointments.
• Answer incoming calls, take accurate messages, and connect customers with the right person.
• Coordinate with service advisors and technicians to help customers receive timely updates.
• Follow through on customer questions and requests so important details don't get missed.
• Keep the front desk organized and ready for customers.
• Help the service team provide a professional, attentive experience during busy periods.

Requirements

What will help you succeed

• Clear, friendly communication in person and over the phone.
• Strong organization and attention to detail.
• Comfort using computers, phones, and basic office tools.
• The ability to manage several requests while staying calm and courteous.
• Reliability and a willingness to support your teammates.
• Customer service or hospitality experience. Automotive experience is a plus.