Service Appointment Specialist (CRM & Customer Care)

Doherty Automotive; Sarasota (FL); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Servic

Aggressive Employee Referral Program

Zusammenfassung

Hireology is seeking a friendly and organized BDC Service Representative to join our team. You will be the first point of contact for our service department, helping customers book appointments and ensuring a great experience.

The role requires excellent communication and organizational skills, as well as a basic understanding of vehicle service. We offer competitive pay and comprehensive benefits including medical, dental, vision, and retirement plans.

Qualifikationen

• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Basic understanding of vehicle service is helpful.

Aufgaben

• Answer incoming service calls and make follow-up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Ensure all customer interactions are recorded in the CRM system.
• Work closely with service advisors to pass along customer details.

Kenntnisse

Communication skills

Customer service

Organizational skills

CRM software

Multitasking

Jobbeschreibung

Hireology is seeking a friendly and organized BDC Service Representative to join our team. You will be the first point of contact for our service department, helping customers book appointments and ensuring a great experience.

The role requires excellent communication and organizational skills, as well as a basic understanding of vehicle service. We offer competitive pay and comprehensive benefits including medical, dental, vision, and retirement plans.