Service Appointment Specialist (BDC) – Training & Growth

Blaise Alexander Family Dealerships; Muncy (Lycoming County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Health Insurance

Dental and Vision Insurance Plans

Paid Company Life and Short-Term Disab

401(k) Retirement Plan (with employer

Wellness Program

Job summary

Blaise Alexander Family Dealerships in Pennsylvania is hiring BDC Service Representatives to join our growing team. Training is provided with pay starting at $15.00 per hour, with opportunities to earn more after training.

The role involves answering inbound calls and emails, scheduling service appointments, maintaining CRM records, and escalating complex issues to the appropriate department. You should be self-motivated, upbeat, and comfortable with high call volumes.

Qualifications

• HS Diploma or Equivalent required.
• Clean criminal background check.
• Upbeat, positive demeanor on calls.
• Self-motivated with strong work ethic.
• Comfort with high-volume inbound/outbound calls.

Responsibilities

• Answer inbound calls and respond to emails promptly.
• Make outbound calls to schedule service appointments and follow up on reminders.
• Maintain and update customer records in the CRM.
• Identify and escalate unresolved issues to the appropriate department.

Skills

Excellent communication

Positive attitude

Self-motivated

Handle high call volume

Education

High School Diploma or Equivalent

Tools

CRM system

Job description

Blaise Alexander Family Dealerships in Pennsylvania is hiring BDC Service Representatives to join our growing team. Training is provided with pay starting at $15.00 per hour, with opportunities to earn more after training.

The role involves answering inbound calls and emails, scheduling service appointments, maintaining CRM records, and escalating complex issues to the appropriate department. You should be self-motivated, upbeat, and comfortable with high call volumes.