Service Appointment Pro: Growth, Benefits & Impact

Kia of Fort Myers; Fort Myers (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Employee discounts

Job summary

Kia and CDJR of Fort Myers is seeking a motivated Business Development Center Service Coordinator to join our team. You will handle all incoming service calls, confirm appointments, and perform follow-up to reschedule no-shows.

We offer full-time work with health, dental and vision insurance, retirement benefits, and employee discounts. The ideal candidate has a high school diploma, strong computer skills, and the ability to multi-task under pressure; bi-lingual is strongly preferred.

Qualifications

• High school diploma or equivalent.
• Must be comfortable answering phones.
• Must have strong computer skills.
• Ability to multi-task and work well under pressure.
• Bi-lingual strongly preferred.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Willing to submit to a pre-employment background check & drug screen.
• Able to lift up to 15 lbs unassisted.

Responsibilities

• Answer incoming customer calls and direct them to the appropriate dealership resource.
• Answer service questions and schedule service appointments for customers over the phone.
• Place outbound calls to confirm appointments and follow up with no-shows to reschedule.
• Respond quickly to internet and phone inquiries with follow-up calls and emails.
• Keeping positive relationships with teammates, service teams and dealership management.

Skills

Phone communication

Multi-tasking

Customer service

Bi-lingual

Team player

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Kia and CDJR of Fort Myers is seeking a motivated Business Development Center Service Coordinator to join our team. You will handle all incoming service calls, confirm appointments, and perform follow-up to reschedule no-shows.

We offer full-time work with health, dental and vision insurance, retirement benefits, and employee discounts. The ideal candidate has a high school diploma, strong computer skills, and the ability to multi-task under pressure; bi-lingual is strongly preferred.