Service Appointment Specialist — Drive Service Traffic

DELLA Kia; Town of Queensbury (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Supplemental benefits

Life & disability provided by group

PTO

401K with company match

Job summary

DELLA Kia in Queensbury, NY is looking for a Service Appointment Coordinator who will enhance service traffic by managing inbound and outbound appointment calls. The ideal candidate is friendly, articulate, and self-motivated with excellent communication skills. Responsibilities include following guidelines for calls and ensuring excellent customer service. Join a collaborative team dedicated to providing the best service in the automotive industry, while enjoying benefits like medical, dental, and a 401K with a company match.

Qualifications

• Must possess strong multitasking skills.
• Friendly, articulate, and enthusiastic attitude required.
• Self-motivated team player with outstanding communication skills.

Responsibilities

• Follow scripts and guidelines on all inbound and outbound calls.
• Ensure that all calls presented are answered promptly and professionally.
• Acquire complete knowledge of service information.

Skills

Good verbal and written communication skills

Self‑motivation

Proficiency with Microsoft Word, Excel, and Outlook

Drive to hit goals and quotas

Job description

DELLA Kia in Queensbury, NY is looking for a Service Appointment Coordinator who will enhance service traffic by managing inbound and outbound appointment calls. The ideal candidate is friendly, articulate, and self-motivated with excellent communication skills. Responsibilities include following guidelines for calls and ensuring excellent customer service. Join a collaborative team dedicated to providing the best service in the automotive industry, while enjoying benefits like medical, dental, and a 401K with a company match.