Service Appointment Specialist

Mercedes--benz-Group; San Antonio (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Northside Auto Group is seeking a Service BDC Representative in San Antonio, TX. The role handles incoming service calls, schedules appointments, and maintains customer communications to support the Service Department.

You will assist with recalls, promotions, and post-service follow-up to ensure customer satisfaction. This is a full-time, non-exempt position requiring a GED or high school diploma and 3–6 months of related experience.

Qualifications

• High school diploma or GED required.
• 3-6 months related experience or training; or equivalent.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Receive incoming calls to the Service departments.
• Coordinate all service appointments; gather detailed information for the Service Advisor.
• Handle inquiries about services/maintenance and vehicle status.
• Follow up with customers after service to ensure satisfaction.
• Notify customers of recalls pertaining to their vehicle.
• De-escalate service-related concerns with guests.
• Communicate with customers using the Service website chat.
• Maintain awareness of monthly service-related promotions.
• Scan closed repair orders and ensure paperwork is scanned and filed correctly.

Skills

3-6 months related experience

Language skills

Mathematical skills

Reasoning ability

Education

High school diploma or GED

Job description

Northside Auto Group is seeking a Service BDC Representative in San Antonio, TX. The role handles incoming service calls, schedules appointments, and maintains customer communications to support the Service Department.

You will assist with recalls, promotions, and post-service follow-up to ensure customer satisfaction. This is a full-time, non-exempt position requiring a GED or high school diploma and 3–6 months of related experience.