Service Appointment Specialist

Lexus of Sacramento; Sacramento (CA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lexus of Sacramento is seeking a friendly, professional Customer Service Representative to join our Service Department. You will be the first contact for service customers, helping with scheduling, confirmations, and friendly communication to ensure a smooth visit.

The ideal candidate has at least one year of customer service or dealership experience, comfortable with chat and email support, and strong computer and data-entry skills. Team-oriented environment with competitive pay and benefits.

Qualifications

• Minimum 1 year of customer service, receptionist, call center, or dealership experience.
• Experience assisting customers via chat and email.
• Ability to multitask and meet quality/time expectations.
• Basic computer proficiency and data entry skills.

Responsibilities

• Answer incoming service department calls and assist customers with scheduling service appointments.
• Greet customers and provide a welcoming, professional experience.
• Communicate with customers regarding service appointments, confirmations, and follow-up needs.
• Direct inquiries to Service Advisors and other appropriate team members.
• Help with appointment management and customer records; support the Service Department with administrative tasks.

Skills

Customer service

Reception

Multitasking

Data entry

Communication

Education

High School diploma or equivalent

Job description

Lexus of Sacramento is seeking a friendly, professional Customer Service Representative to join our Service Department. You will be the first contact for service customers, helping with scheduling, confirmations, and friendly communication to ensure a smooth visit.

The ideal candidate has at least one year of customer service or dealership experience, comfortable with chat and email support, and strong computer and data-entry skills. Team-oriented environment with competitive pay and benefits.