Customer Service Rep

Lexus of Sacramento; Sacramento (CA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lexus of Sacramento is seeking a friendly, professional Customer Service Representative to join our Service Department. You will be the first contact for service customers, helping with scheduling, confirmations, and friendly communication to ensure a smooth visit.

The ideal candidate has at least one year of customer service or dealership experience, comfortable with chat and email support, and strong computer and data-entry skills. Team-oriented environment with competitive pay and benefits.

Qualifications

• Minimum 1 year of customer service, receptionist, call center, or dealership experience.
• Experience assisting customers via chat and email.
• Ability to multitask and meet quality/time expectations.
• Basic computer proficiency and data entry skills.

Responsibilities

• Answer incoming service department calls and assist customers with scheduling service appointments.
• Greet customers and provide a welcoming, professional experience.
• Communicate with customers regarding service appointments, confirmations, and follow-up needs.
• Direct inquiries to Service Advisors and other appropriate team members.
• Help with appointment management and customer records; support the Service Department with administrative tasks.

Skills

Customer service

Reception

Multitasking

Data entry

Communication

Education

High School diploma or equivalent

Job description

Dealership:L0347 Lexus of SacramentoLexus of SacramentoNow Hiring: Customer Service RepPay: $18.00 HourlySchedule: Full Time - Tuesday - Saturday: 9:30am - 6:00pmDepartment Hours: Monday - Friday: 7:30am - 6:00pm, and Saturday: 7:30am - 5:00pmWhy Join Our Team?Lexus of Sacramento is looking for a professional, customer-focused Customer Service Representative to join our Service Department team. This role is ideal for someone who enjoys helping customers, managing appointments, and creating a positive service experience from start to finish.As a Customer Service Representative, you will be an important contact for service customers, assisting with scheduling, communication, and widespread support while ensuring every guest receives first-class care.What You'll DoAnswer incoming service department calls and assist customers with scheduling service appointments.Greet customers and provide a welcoming, professional experience.Communicate with customers regarding service appointments, confirmations, and follow-up needs.Direct inquiries to Service Advisors and other appropriate team members.Help with appointment management and customer records.Support the Service Department with administrative and customer service tasks.Respond to customer questions.What You'll Bring1 year of previous customer service, receptionist, call center, or dealership experience.Experience assisting customers through chat and email support.Prioritize multiple tasks while meeting quality and time expectations.Basic computer proficiency and data entry skills.Arrive on time and contribute to a professional, team-focused work environment.Total RewardsThe Hourly Pay for this position is $18.00.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.