Service Appointment Specialist - Flexible Schedule

Baxter Ford; Omaha (NE); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Comprehensive Benefits

Training & Development

Employee Discounts

Educational Reimbursement

Paid Holidays

Job summary

Lexus of Omaha is seeking a Service Appointment Coordinator to greet customers, answer incoming calls for the Service Department, and schedule service appointments based on customer needs and dealer availability.

You will coordinate with Service Advisors, provide basic information, maintain a professional demeanor, and perform additional duties as assigned. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• Must be at least 18 years old and have a valid drivers license to operate a motor vehicle
• Prior customer experience preferred

Responsibilities

• Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.

Skills

Customer service

Phone etiquette

Scheduling

Teamwork

Education

High school diploma or equivalent

Job description

Lexus of Omaha is seeking a Service Appointment Coordinator to greet customers, answer incoming calls for the Service Department, and schedule service appointments based on customer needs and dealer availability.

You will coordinate with Service Advisors, provide basic information, maintain a professional demeanor, and perform additional duties as assigned. Competitive pay and a comprehensive benefits package are offered.