Service Appointment Specialist

Lexus of Omaha; Omaha (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Comprehensive benefits

Paid holidays

Educational reimbursement

401(k) match

Employee discounts

Job summary

Lexus of Omaha is hiring a Service Appointment Coordinator to be the friendly first contact for customers requesting service. You will schedule appointments, relay information between customers and service staff, and help ensure a smooth service experience with a professional demeanor.

The role emphasizes customer-focused communication, teamwork with service advisors, and a commitment to delivering exceptional guest experiences. Competitive benefits and daytime hours support work-life balance.

Qualifications

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle
• Prior customer experience preferred

Responsibilities

• Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.

Skills

Customer service

Job description

Lexus of Omaha is hiring a Service Appointment Coordinator to be the friendly first contact for customers requesting service. You will schedule appointments, relay information between customers and service staff, and help ensure a smooth service experience with a professional demeanor.

The role emphasizes customer-focused communication, teamwork with service advisors, and a commitment to delivering exceptional guest experiences. Competitive benefits and daytime hours support work-life balance.