Service Appointment & Mobile Service Coordinator

Monaco Ford; East Lyme (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Paid time off

Paid training

Employee vehicle purchase program

Opportunities for advancement

Monday through Friday schedule

Job summary

Monaco Ford in East Lyme, CT is hiring a Service Appointment & Mobile Service Coordinator to join our Service Department. You will be the first point of contact for service customers, scheduling appointments and supporting our Mobile Service program to ensure a positive experience from start to finish.

We seek a candidate with excellent customer service and communication skills, strong organizational abilities, and comfort with computers. Automotive experience is a plus but not required.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers and learning new software.
• Automotive or dealership experience is a plus, but not required.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Greet customers and assist with service questions.
• Follow up on online appointment requests and voicemails.
• Confirm upcoming appointments and maintain the service schedule.
• Coordinate appointments and daily routes for our Mobile Service Technician.
• Assist with vehicle pick-up and delivery scheduling.
• Help stock and organize the Mobile Service vehicle.
• Provide outstanding customer service while supporting the Service Department with additional administrative tasks as needed.

Skills

Customer service

Communication

Organization

Computer skills

Job description

Service Appointment & Mobile Service Coordinator

For over 100 years, Monaco Ford has been committed to delivering exceptional customer service and building lasting relationships with our customers. We're looking for a customer-focused professional to join our Service Department as our Service Appointment & Mobile Service Coordinator.

In this role, you'll be the first point of contact for many of our service customers, helping schedule appointments, supporting our Mobile Service program, and ensuring every customer receives a positive experience from start to finish.

What You'll Do

• Answer incoming calls and schedule service appointments
• Greet customers and assist with service-related questions.
• Follow up on online appointment requests and customer voicemails.
• Confirm upcoming appointments and help maintain an accurate service schedule.
• Coordinate appointments and daily routes for our Mobile Service Technician.
• Assist with vehicle pick-up and delivery scheduling.
• Help stock and organize the Mobile Service vehicle.
• Provide outstanding customer service while supporting the Service Department with additional administrative tasks as needed.

What We're Looking For

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers and learning new software.
• Automotive or dealership experience is a plus, but not required.
• Valid driver's license with a clean driving record.

What We Offer

• Health, dental and vision insurance
• 401(k)
• Paid time off
• Paid training
• Employee vehicle purchase program
• Opportunities for advancement
• Monday through Friday schedule

If you're passionate about providing outstanding customer service and are looking to build your career with a family-owned dealership that has earned the trust of our community for over 100 years, we'd love to hear from you.

EEOC Statement:

Monaco Ford is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment for all employees.