Service Appointment Coordinator

Sam Galloway Ford Inc; Fort Myers (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Vision insurance

Job summary

Sam Galloway Ford-Lincoln in Fort Myers, FL is seeking an Automotive Service Appointment Coordinator to schedule and manage service appointments and ensure a smooth, customer‑centered experience.

The role requires excellent communication, organization, and a friendly demeanor. You will contact customers about recalls and status, perform administrative duties, and work a varied Monday–Saturday schedule from 7am–6pm.

Qualifications

• Must have excellent customer service orientation.
• Strong written and verbal communication skills required.
• Must be organized, detail oriented, and able to multitask.

Responsibilities

• Schedule and manage service appointments for customers at the dealership.
• Contact customers regarding recalls, vehicle status, and service satisfaction; perform various administrative duties.
• Varied schedule Monday–Saturday from 7am–6pm (no Sundays).

Skills

Customer service

Communication skills

Organizational skills

Team player

Flexible schedule

Tools

Reynolds & Reynolds

My Karma

Job description

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Vision insurance

Overview

Sam Galloway Ford-Lincoln is seeking an Automotive Service Appointment Coordinator to join our team! Our automotive service team is dedicated to ensuring customer satisfaction and creating a positive and enjoyable experience.

Responsibilities

The Appointment Coordinator is responsible for scheduling and managing service appointments for customers at our dealership. This role requires excellent communication and organizational skills, as well as a friendly and welcoming demeanor. The Coordinator also contacts customers concerning recalls, vehicle status, and satisfaction of service, and performs various administrative duties.

Varied schedule between Monday-Saturday from 7am-6pm (no Sundays).

Qualifications

• Must be at least 18 years of age with a valid driver’s license and a clean driving record
• Previous administrative experience strongly preferred
• Previous dealership experience a plus
• Must be able to work a flexible schedule including Saturdays
• Must be organized, customer service oriented, and a great team player
• Experience with Reynolds & Reynolds is a plus
• Experience with My Karma is a plus

Sam Galloway Ford Lincoln has been a family‑owned and operated dealership in Fort Myers, FL for almost 100 years. A career with Sam Galloway Ford Lincoln means unwavering support from a group of individuals who care deeply about our craft, one another, and the community we share. As a member of the Galloway family, you will be provided every opportunity to utilize your skills as part of a collaborative culture that encourages innovation and values kindness and respect above all. In addition to competitive wages, we offer health, dental, and vision insurance. We also offer paid time off, life insurance, HSA, and 401K retirement benefits with employer match.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.