Ford-Mobile Service Coordinator

Mills Automotive Group; Columbia (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Mills Automotive Group in Columbia, SC seeks a Mobile Service Coordinator to connect customers with on-site technicians for off-site maintenance, coordinating scheduling, dispatch, and logistics to deliver a premium, convenient experience beyond the traditional service lane.

The ideal candidate is detail-oriented, customer-driven, with strong communication and multitasking skills; automotive dealership experience is a plus.

Qualifications

• High school diploma or equivalent; associate’s or Bachelor’s preferred.
• 2+ years in service coordination, dispatching, or customer service.
• Automotive dealership experience preferred.

Responsibilities

• Coordinate scheduling and dispatch for off-site mobile service.
• Serve as liaison between customers and mobile service technicians.
• Communicate clearly and manage logistics to ensure seamless service.
• Collaborate with technicians, advisors, and parts team.

Skills

Organization

Communication

Customer focus

Problem solving

Detail oriented

Education

High school diploma

Tools

Scheduling software

MS Office

CDK CRM

Ford systems

Job description

Description:

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Responsibilities

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

Education & Experience:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in service coordination, dispatching, or customer service
• Automotive industry or dealership experience preferred

Skills & Abilities:

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Customer-focused mindset with strong interpersonal skills
• Ability to problem-solve and adapt in a fast-paced environment
• High attention to detail and accuracy

Technical Proficiency:

• Comfortable using scheduling and dispatch software
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with DMS/CRM systems (CDK) a plus
• Familiarity with Ford systems or mobile service platforms is a plus

Other Requirements:

• Valid driver’s license and clean driving record
• Ability to work on-site during standard dealership hours
• Willingness to collaborate with technicians, advisors, and parts team
• Positive attitude and team-first mentality