Mobile Service Coordinator

Quirk Ford; Quincy (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Life insurance and AD&D policy

Optional benefits

Paid sick time

Job summary

Quirk Ford in Quincy, MA seeks a Mobile Service Coordinator to manage the daily mobile service flow, schedule customer appointments, and coordinate with technicians and service teams for a seamless experience from scheduling through completion.

The ideal candidate brings customer service experience in automotive or dealership settings, strong organization, and the ability to multitask in a fast-paced environment while maintaining a professional, customer-focused approach.

Qualifications

• Customer service, automotive, or dealership experience preferred.
• Strong organizational and communication skills.
• Ability to multitask and manage a fast-paced schedule.
• Comfortable working independently and with dealership teams.
• Professional and customer-focused attitude.

Responsibilities

• Coordinate and manage daily mobile service appointments.
• Communicate with customers regarding scheduling, service updates, and follow-up.
• Support mobile technicians and dealership service teams.
• Ensure accurate documentation of completed services.
• Provide an outstanding customer experience and represent Quirk Ford professionally.
• Assist with recall services, maintenance scheduling, and service coordination.
• Maintain organized records and track service activity.
• Help identify opportunities to improve customer retention and satisfaction.

Skills

Customer service

Automotive knowledge

Dealership experience

Organizational skills

Communication skills

Multitasking

Independent work

Professional attitude

Tools

CRM systems

Job description

Mobile Service Coordinator

Quirk Ford is growing and looking for a motivated Mobile Service Coordinator to join our team! This is a great opportunity for someone who enjoys working with customers, staying organized, and helping deliver an exceptional service experience. The ideal candidate is dependable, detail‑oriented, and comfortable managing mobile service appointments while supporting our technicians and customers.

As a Mobile Service Coordinator, you will help oversee daily mobile service operations, coordinate customer appointments, communicate with dealership teams, and ensure a seamless experience from scheduling through completion.

Benefits:

• Competitive compensation: $20 per hour + commission
• Health, dental, and vision insurance
• 401(k) retirement plan
• Long‑term disability insurance
• Life insurance and critical illness insurance
• Quirk Ford provides a $20,000 Basic Life Insurance and AD&D policy at no cost
• Optional benefits available at employee cost
• Paid sick time after 90 days

Responsibilities:

• Coordinate and manage daily mobile service appointments
• Communicate with customers regarding scheduling, service updates, and follow‑up
• Support mobile technicians and dealership service teams
• Ensure accurate documentation of completed services
• Provide an outstanding customer experience and represent Quirk Ford professionally
• Assist with recall services, maintenance scheduling, and service coordination
• Maintain organized records and track service activity
• Help identify opportunities to improve customer retention and satisfaction

Qualifications:

• Customer service, automotive, or dealership experience preferred
• Strong organizational and communication skills
• Ability to multitask and manage a fast‑paced schedule
• Comfortable working independently and with dealership teams
• Professional and customer‑focused attitude

About Quirk Ford:

Quirk Ford is a trusted Ford dealership located in Quincy, Massachusetts. We are committed to providing excellent customer service and creating a supportive environment where employees can grow their careers. Join our team and be part of a growing mobile service program focused on convenience, quality, and customer satisfaction.

Quirk Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, or gender identity. We are committed to creating a diverse and inclusive workplace for all team members.