Mobile Service Coordinator/Service Advisor

Malloy Auto Group; Alexandria (VA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive compensation

Health, Medical and Dental insurance

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Job summary

Malloy Auto Group in Alexandria, Virginia is seeking a Mobile Service Coordinator to manage off-site service appointments and serve as the main contact for customers. The ideal candidate should have experience in a customer-facing automotive role, strong communication skills, and a valid driver's license. This position offers competitive compensation, health insurance, 401K plans, and growth opportunities in a family-owned business that values customer satisfaction.

Qualifications

• Experience as a service advisor or in a similar customer-facing automotive role preferred.
• Strong communication, time management, and organizational skills are essential.
• Valid driver's license and clean driving record required.

Responsibilities

• Act as the main contact for all mobile service customers.
• Efficiently schedule and manage mobile service appointments.
• Record customer concerns and review work orders for approval.

Skills

Communication skills

Time management

Organizational skills

Customer satisfaction focus

Tools

Dealership software (DMS or CRM)

Job description

Malloy Ford of Alexandria is looking for a reliable, customer-focused Mobile Service Coordinator/Service Advisor to join our team. In this role, you’ll schedule and manage off-site service appointments and act as the main contact between customers and our technician. You’ll help ensure each service visit—whether at a home, business, or fleet location—runs smoothly and professionally.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Mobile Service Coordinator Benefits:

• Competitive compensation: $20-$23 starting hourly rate, plus bonus
• Health, Medical and Dental insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

Mobile Service Coordinator Responsibilities:

• Act as the main contact for all mobile service customers
• Efficiently schedule and manage mobile service appointments
• Perform vehicle walkarounds and intake at customer locations as needed
• Clearly explain service needs, costs, and next steps to customers
• Record concerns, review work orders, and get approvals for extra work
• Follow up with customers after service is completed
• Help manage mobile service van inventory and readiness
• Coordinate closely with technicians and service team for smooth operations
• Promote dealership services and build strong customer relationships

Mobile Service Coordinator Qualifications:

• Experience as a service advisor or similar customer-facing automotive role preferred
• Previous experience at an automotive dealership is preferred
• Strong communication, time management, and organizational skills
• Able to work independently with professionalism and accountability
• Familiarity with dealership software (DMS or CRM) is a plus
• Great Customer Satisfaction Index required
• Valid driver’s license and clean driving record required
• Comfortable multitasking in a fast-paced environment
• Positive, service-oriented attitude with a focus on customer satisfaction

We are an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. Discrimination of any kind is not tolerated, and we welcome applicants from all backgrounds to apply.