Service Appointment Specialist - Great Benefits & Growth

Kocourek Kia; Appleton (WI); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Time Off

6 Paid Holidays

Parts and Service Discount

401K Matching

Employee Vehicle Purchase Program

Supplemental Life Insurance

Short Term and Long-Term Disability

Paid Training

Job summary

Kocourek Automotive in Appleton, WI is seeking a Service Appointment Scheduler to coordinate service appointments, communicate with customers, and support the BMW? dealership team.

The role requires strong organizational and communication skills and a focus on customer satisfaction. Responsibilities include confirming appointments, updating customers on parts ETA, and maintaining efficient scheduling to maximize service department productivity.

Qualifications

• Requires strong customer service and communication skills.
• Proficient in scheduling and data entry tasks.
• Minimum high school education preferred; background check may be required.

Responsibilities

• Call all appointments the day before to confirm.
• Make special order arrival calls and schedule appointments.
• Update customers on ETA for special order parts.
• Follow up with customers to ensure service satisfaction.
• Establish and maintain relationships to encourage repeat business.
• Schedule appointments to maintain group efficiency.
• Answer phone calls and greet customers professionally.

Skills

Customer Service

Scheduling

Data Entry

Education

High School Diploma or GED

Job description

Kocourek Automotive in Appleton, WI is seeking a Service Appointment Scheduler to coordinate service appointments, communicate with customers, and support the BMW? dealership team.

The role requires strong organizational and communication skills and a focus on customer satisfaction. Responsibilities include confirming appointments, updating customers on parts ETA, and maintaining efficient scheduling to maximize service department productivity.