Proactive Service Scheduler & Customer Care

Kocourek Chevrolet; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Vehicle Purchase Program

Life Insurance

Disability Insurance

Paid Training

Paid Holidays

Job summary

Kocourek Automotive in Appleton, WI is seeking a Service Appointment Scheduler to manage customer appointments and coordinate with the service team. You will confirm bookings, handle special-order communication, and maintain strong customer relationships.

The role emphasizes accurate data entry, excellent communication, and delivering outstanding service to keep the department efficient. High school diploma preferred; pre-employment screenings may apply.

Qualifications

• Minimum of high school degree or equivalent preferred.

Responsibilities

• Calls all appointments the day before to confirm.
• Makes special order arrival phone calls and schedules appointments.
• Calls on all special order parts that have not arrived to update the customer of the current eta.
• Call on lost clients and attempt to regain their business.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns.
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Follows up with customers to ensure service satisfaction.
• Follows all service department policies and procedures.
• Scheduling appointments to keep the group efficiency at optimum levels.
• Answers phone calls immediately and greets every customer in a pleasant manner.

Education

High school diploma or equivalent

Job description

Kocourek Automotive in Appleton, WI is seeking a Service Appointment Scheduler to manage customer appointments and coordinate with the service team. You will confirm bookings, handle special-order communication, and maintain strong customer relationships.

The role emphasizes accurate data entry, excellent communication, and delivering outstanding service to keep the department efficient. High school diploma preferred; pre-employment screenings may apply.