Service Appointment & Guest Relations Coordinator

Grappone Automotive Group; Bow (NH); On-site; USD 36,000 - 52,000; Full time

Job summary

Grappone Automotive Group is seeking an outgoing Honda Service Appointment Coordinator to join our team in New Hampshire. The role blends appointment scheduling, guest outreach, and business development to grow service bookings and guest satisfaction.

You will build relationships with guests, identify service opportunities, and make it easy for them to schedule the care they need for their vehicles. The position offers a steady schedule and collaborative team environment.

Qualifications

• Clear communication with guests and team members.
• Ability to build relationships to grow service bookings.
• Strong organizational skills with reliable follow-through.
• Professional appearance and courteous demeanor.

Responsibilities

• Schedule and confirm appointments with guests.
• Proactively contact guests about maintenance, recalls, and services.
• Reconnect with past guests to encourage return visits.
• Follow up on inquiries and missed appointments.
• Explain Grappone Honda service and its conveniences.
• Turn inquiries into scheduled appointments and track outreach.

Skills

Strong communication

Guest-focused

Team-oriented

Organization

Fast-paced environment

Professional appearance

Customer service experience

Job description

Grappone Automotive Group is seeking an outgoing Honda Service Appointment Coordinator to join our team in New Hampshire. The role blends appointment scheduling, guest outreach, and business development to grow service bookings and guest satisfaction.

You will build relationships with guests, identify service opportunities, and make it easy for them to schedule the care they need for their vehicles. The position offers a steady schedule and collaborative team environment.