Dealership Service Appointment Pro

Key Auto Group; Salem (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Key Auto Group is seeking a Dealership Service Appointment Coordinator for Salem Hyundai in Salem, NH. The role involves answering calls, scheduling service appointments, and guiding customers to the right dealership resources.

You will respond quickly to inquiries via email, phone, and live chat, present financing options, and follow up on leads and no-shows. A team-oriented mindset and willingness to improve are essential.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-shows.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.

Skills

Customer service

Team player

Job description

Key Auto Group is seeking a Dealership Service Appointment Coordinator for Salem Hyundai in Salem, NH. The role involves answering calls, scheduling service appointments, and guiding customers to the right dealership resources.

You will respond quickly to inquiries via email, phone, and live chat, present financing options, and follow up on leads and no-shows. A team-oriented mindset and willingness to improve are essential.