Service Appointment Growth Specialist

Generation Auto Group; Bohemia (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Generation Kia in Bohemia, NY is seeking an enthusiastic Service Department Business Development Receptionist to deliver top-tier customer service and seamless scheduling for our service customers.

You will manage inbound/outbound calls, schedule appointments, and promote maintenance recall services to support appointment growth and CSI scores. Join a manufacturing-backed dealership group focused on customer satisfaction.

Qualifications

• Experience in customer-facing roles, ideally in an automotive setting.
• Excellent verbal and written communication.
• Strong organizational and detail-orientation.
• Able to multitask in a fast-paced environment.
• Professional appearance and welcoming demeanor.

Responsibilities

• Answer all incoming service calls promptly, professionally, and courteously.
• Make outbound calls to schedule service appointments and follow up with customers.
• Contact customers regarding recalls and maintenance recommendations.
• Proactively reach out to customers due for routine maintenance and services.
• Schedule, confirm, and reschedule appointments to maximize shop capacity.
• Document customer concerns and appointment details in the CRM.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Professional demeanor

Attendance & punctuality

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Generation Kia in Bohemia, NY is seeking an enthusiastic Service Department Business Development Receptionist to deliver top-tier customer service and seamless scheduling for our service customers.

You will manage inbound/outbound calls, schedule appointments, and promote maintenance recall services to support appointment growth and CSI scores. Join a manufacturing-backed dealership group focused on customer satisfaction.