Business Development Representative

Generation Auto Group; Bohemia (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Generation Kia in Bohemia, NY is seeking an enthusiastic Service Department Business Development Receptionist to deliver top-tier customer service and seamless scheduling for our service customers.

You will manage inbound/outbound calls, schedule appointments, and promote maintenance recall services to support appointment growth and CSI scores. Join a manufacturing-backed dealership group focused on customer satisfaction.

Qualifications

• Experience in customer-facing roles, ideally in an automotive setting.
• Excellent verbal and written communication.
• Strong organizational and detail-orientation.
• Able to multitask in a fast-paced environment.
• Professional appearance and welcoming demeanor.

Responsibilities

• Answer all incoming service calls promptly, professionally, and courteously.
• Make outbound calls to schedule service appointments and follow up with customers.
• Contact customers regarding recalls and maintenance recommendations.
• Proactively reach out to customers due for routine maintenance and services.
• Schedule, confirm, and reschedule appointments to maximize shop capacity.
• Document customer concerns and appointment details in the CRM.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Professional demeanor

Attendance & punctuality

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

As a Service Department Business Development Receptionist at Generation Kia, part of the Generation Auto Group collection, you play a vital role in driving our service department's success by delivering exceptional customer service and creating a seamless scheduling experience. As the primary point of contact for service customers, you will manage inbound and outbound calls, schedule service appointments, follow up with customers, promote recommended maintenance and recall services, and help maximize service department productivity. Your professionalism, communication skills, attention to detail, and commitment to customer satisfaction directly contribute to appointment growth, customer retention, and outstanding CSI (Customer Satisfaction Index) scores.

What You’ll Be Doing

• Answer all incoming service calls promptly, professionally, and courteously while delivering exceptional customer service.


• Make outbound calls to schedule service appointments, confirm upcoming appointments, follow up with customers, and support customer retention efforts.


• Contact customers regarding open recalls, manufacturer service campaigns, declined services, and recommended maintenance.


• Proactively reach out to customers who are due for routine maintenance, factory-recommended services, and mileage-based service intervals to generate additional service appointments.


• Schedule, confirm, reschedule, and manage service appointments accurately while maximizing shop capacity and technician availability.


• Accurately document customer concerns, vehicle information, and appointment details within the dealership CRM and scheduling systems.


• Follow up with customers to confirm appointments, reduce no-shows, and improve appointment show rates.


• Build long-term customer relationships through consistent communication and exceptional customer care.


• Meet or exceed daily, weekly, and monthly call volume, appointment-setting, and customer engagement goals.


• Maintain accurate records of all customer interactions, phone calls, appointment activity, and follow-up communications.


• Collaborate closely with Service Advisors and Service Management to ensure efficient scheduling and a seamless customer experience.


• Resolve customer questions, concerns, appointment changes, and rescheduling requests professionally and efficiently.


• Deliver an outstanding customer experience that supports customer satisfaction, loyalty, retention, and strong CSI (Customer Satisfaction Index) scores.

What We’re Looking For

• Friendly, professional, and customer-focused with a passion for delivering exceptional customer service.


• Excellent verbal, written, and interpersonal communication skills.


• Strong organizational skills with exceptional attention to detail and accuracy.


• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced dealership environment.


• Comfortable answering a multi-line phone system while greeting customers and managing appointments.


• Proficient with computers, Microsoft Office, email, scheduling software, data entry, and dealership management systems.


• Previous receptionist, front desk, administrative, customer service, or automotive dealership experience is preferred.


• Reliable, punctual, and dependable with a strong work ethic and positive attitude.


• Professional appearance and demeanor with the ability to create a welcoming first impression.


• Ability to work independently while collaborating effectively with the Sales, Service, Parts, and Management teams.