Service Appointment Specialist

Freedomfordusa; Bohemia (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Uniforms

Job summary

Generation Kia in Bohemia, NY is hiring a Service Department Business Development Receptionist. You will serve as the primary contact for service customers, handle multi-line calls, schedule appointments, and help promote maintenance and recall services.

Your role includes documenting details in the CRM and supporting CSI improvements. We seek friendly, professional individuals with strong communication, organization, and reliability.

Qualifications

• Friendly, professional and customer-focused.
• Excellent verbal and written communication skills.
• Ability to multitask and manage a multi-line phone system while scheduling appointments.

Responsibilities

• Answer all incoming service calls promptly and courteously.
• Make outbound calls to schedule service appointments and follow up with customers.
• Promote maintenance and recall services to maximize service revenue.
• Document customer concerns and appointment details in the CRM.

Skills

Customer service

Phone etiquette

Scheduling

CRM software

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Office

CRM systems

Scheduling software

Dealership management systems

Job description

Generation Kia in Bohemia, NY is hiring a Service Department Business Development Receptionist. You will serve as the primary contact for service customers, handle multi-line calls, schedule appointments, and help promote maintenance and recall services.

Your role includes documenting details in the CRM and supporting CSI improvements. We seek friendly, professional individuals with strong communication, organization, and reliability.