Business Development Receptionist

Paycom - ATS; Bohemia (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Uniforms

Job summary

Generation Kia in Bohemia, NY is hiring a Service Department Business Development Receptionist. You will serve as the primary contact for service customers, handle multi-line calls, schedule appointments, and help promote maintenance and recall services.

Your role includes documenting details in the CRM and supporting CSI improvements. We seek friendly, professional individuals with strong communication, organization, and reliability.

Qualifications

• Friendly, professional and customer-focused.
• Excellent verbal and written communication skills.
• Ability to multitask and manage a multi-line phone system while scheduling appointments.

Responsibilities

• Answer all incoming service calls promptly and courteously.
• Make outbound calls to schedule service appointments and follow up with customers.
• Promote maintenance and recall services to maximize service revenue.
• Document customer concerns and appointment details in the CRM.

Skills

Customer service

Phone etiquette

Scheduling

CRM software

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Office

CRM systems

Scheduling software

Dealership management systems

Job description

# Business Development ReceptionistGeneration Kia - Bohemia, NY 11716## OverviewSalary Range$45,000.00 - $55,000.00 Base+Commission/year## The RoleAs a Service Department Business Development Receptionist at Generation Kia, part of the Generation Auto Group collection, you play a vital role in driving our service department's success by delivering exceptional customer service and creating a seamless scheduling experience. As the primary point of contact for service customers, you will manage inbound and outbound calls, schedule service appointments, follow up with customers, promote recommended maintenance and recall services, and help maximize service department productivity. Your professionalism, communication skills, attention to detail, and commitment to customer satisfaction directly contribute to appointment growth, customer retention, and outstanding CSI (Customer Satisfaction Index) scores.**What You’ll Be Doing**The primary functions of this role include, but are not limited to:* Answer all incoming service calls promptly, professionally, and courteously while delivering exceptional customer service.* Make outbound calls to schedule service appointments, confirm upcoming appointments, follow up with customers, and support customer retention efforts.* Contact customers regarding open recalls, manufacturer service campaigns, declined services, and recommended maintenance.* Proactively reach out to customers who are due for routine maintenance, factory-recommended services, and mileage-based service intervals to generate additional service appointments.* Schedule, confirm, reschedule, and manage service appointments accurately while maximizing shop capacity and technician availability.* Accurately document customer concerns, vehicle information, and appointment details within the dealership CRM and scheduling systems.* Follow up with customers to confirm appointments, reduce no-shows, and improve appointment show rates.* Build long-term customer relationships through consistent communication and exceptional customer care.* Meet or exceed daily, weekly, and monthly call volume, appointment-setting, and customer engagement goals.* Maintain accurate records of all customer interactions, phone calls, appointment activity, and follow-up communications.* Collaborate closely with Service Advisors and Service Management to ensure efficient scheduling and a seamless customer experience.* Resolve customer questions, concerns, appointment changes, and rescheduling requests professionally and efficiently.* Deliver an outstanding customer experience that supports customer satisfaction, loyalty, retention, and strong CSI (Customer Satisfaction Index) scores.**What We’re Looking For*** Friendly, professional, and customer-focused with a passion for delivering exceptional customer service.* Excellent verbal, written, and interpersonal communication skills.* Strong organizational skills with exceptional attention to detail and accuracy.* Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced dealership environment.* Comfortable answering a multi-line phone system while greeting customers and managing appointments.* Proficient with computers, Microsoft Office, email, scheduling software, data entry, and dealership management systems.* Previous receptionist, front desk, administrative, customer service, or automotive dealership experience is preferred.* Reliable, punctual, and dependable with a strong work ethic and positive attitude.* Professional appearance and demeanor with the ability to create a welcoming first impression.* Ability to work independently while collaborating effectively with the Sales, Service, Parts, and Management teams.## Why Work for Generation Auto Group?**What We’ll Give You*** Paid Time Off* Medical Insurance* Dental Insurance* Vision Insurance* Life Insurance* Aflac Insurance* 401(k) with Employer Match* Paid Holidays* Employee Purchase Program* Referral Programs* Perks & Discount Program* Monthly Employee Celebrations* Paid Manufacturer Training* Company-Supplied Uniforms**Who We Are**Generation Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.Our Collection includes:* Generation Kia – Bohemia, New York* Generation Buick GMC – Bohemia, New York* Autoworld Kia – East Meadow, New York* Nutley Kia – Nutley, New Jersey* Rock Ridge Nissan & Infiniti – Denville, New Jersey* Freedom Ford – Woodbridge, New JerseyWe are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.**Equal Employment Opportunity**Generation Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.