Customer Care & Appointment Specialist

Chrysler LLC; Salt Lake City (UT); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Holiday

Vacation

401(k) Plan

Opportunities for advancement

Résumé du poste

Chrysler LLC in Salt Lake City is seeking a professional to join the service team as an appointments and customer service specialist. You will answer calls, schedule service, handle initial paperwork flow, and assist the warranty admin.

This role emphasizes teamwork, a positive attitude, and strong computer skills. Chrysler LLC is an equal opportunity employer, prohibiting discrimination and harassment in accordance with federal and local laws.

Qualifications

• At least one previous role based in customer service experience.
• Prompt and courteous demeanor and strong teamwork.
• Positive and hardworking personality.
• Strong computer skills are essential.
• Valid driver’s license required.

Responsabilités

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates and dealership management.
• Assist warranty admin with booking and closing repair orders.
• Keep notes updated on pending payments.

Connaissances

Customer service

Teamwork

Professional demeanor

Computer skills

Driver's license

Description du poste

Chrysler LLC in Salt Lake City is seeking a professional to join the service team as an appointments and customer service specialist. You will answer calls, schedule service, handle initial paperwork flow, and assist the warranty admin.

This role emphasizes teamwork, a positive attitude, and strong computer skills. Chrysler LLC is an equal opportunity employer, prohibiting discrimination and harassment in accordance with federal and local laws.