Service Appointment Coordinator — Growth & Benefits

Serra Automotive, Inc.; Farmington Hills, Northern (MI, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K plan

Paid Time Off

Career growth

Job summary

Serra Ford Farmington Hills is seeking an energetic Service Appointment Coordinator to join our fast-paced Service team in Farmington Hills, MI. The role focuses on scheduling, guest experience, and coordinating with departments to ensure vehicle needs are met.

Ideal candidates have strong computer skills, customer service background, and experience in scheduling or call centers. This full-time position offers growth opportunities within a nationwide automotive group.

Qualifications

• Experience scheduling appointments or call center work preferred.
• Strong customer service background required.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule service appointments for guests to ensure their vehicle needs are met.
• Answer questions and connect guests to the appropriate department.
• Respond to phone, internet leads, and live chat inquiries timely.

Skills

Scheduling experience

Customer service

Verbal and written communication

Attention to detail

Team player

Tools

Outlook

Excel

Word

Job description

Serra Ford Farmington Hills is seeking an energetic Service Appointment Coordinator to join our fast-paced Service team in Farmington Hills, MI. The role focuses on scheduling, guest experience, and coordinating with departments to ensure vehicle needs are met.

Ideal candidates have strong computer skills, customer service background, and experience in scheduling or call centers. This full-time position offers growth opportunities within a nationwide automotive group.