Service Appointment Coordinator

Serra Buick Gmc Rochester Hills; Rochester Hills, Northern (MI, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental Plans available

401K Plan

Paid time off and vacation

Opportunities for growth

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness programs

Discounts on products and services

Enjoyable work environment

Job summary

Serra Rochester Hills is seeking a Service Appointment Coordinator to join the Service team. The role focuses on scheduling automotive service appointments, answering inquiries, and guiding customers with maintenance recommendations.

Ideal candidates bring experience in scheduling or call center roles, a positive attitude, and strong communication skills. This full-time position runs Monday through Friday 9am–6pm, with 2–3 Saturdays per month and some flexibility for half-day Fridays.

Qualifications

• Clean and clear communication with customers and team
• Ability to schedule and manage multiple appointments
• Positive attitude and willingness to grow professionally
• Reliable and punctual in a fast-paced dealership environment

Responsibilities

• Coordinate service appointments for guests to meet vehicle needs
• Communicate with customers and provide guidance
• Respond promptly to inquiries via phone, text, online scheduling, and live chat
• Offer maintenance recommendations when appropriate
• Confirm scheduled and missed appointments

Skills

Customer service

Verbal & written communication

Punctuality

Team player

Problem solving

Tools

Gmail

Excel

Word

Job description

Are you passionate about collaborating with a dynamic and engaging team? Look no further! Join our team at Serra Rochester Hills as a Service Appointment Coordinator. We are looking for enthusiastic individuals to be a part of our vibrant Service team responsible for scheduling appointments. This is an excellent opportunity to kickstart your career in the automotive retail industry and gain valuable experience within a dealership environment.

If you have previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent, this role is perfect for you!

Compensation

Starting hourly wage with bonuses can reach up to $22 per hour, paid bi-weekly.

Schedule

This is a full-time position, Monday - Friday from 9am to 6pm and two or three Saturdays a month from 8am to 1pm. On Saturdays worked, you have the option to take a half day on the following Friday.

What We Offer

• Medical and Dental Plans available
• 401K Plan
• Paid time off and vacation
• Opportunities for growth
• Paid Training
• Employee vehicle purchase plans
• Long-term job security
• Health and wellness programs
• Discounts on products and services
• Enjoyable work environment!

Responsibilities

• Coordinate service appointments for our guests to meet their vehicle needs
• Effectively communicate with customers, answer questions, and provide appropriate guidance
• Respond promptly to customer inquiries via phone calls, texts, online scheduling, and live chat
• Offer advice on maintenance recommendations
• Confirm scheduled and missed appointments

Qualifications

• Positive attitude and team player mindset
• Punctual, reliable, open minded and committed to professional and personal growth
• Proficient in computer skills, with experience in Gmail, Excel, and Word (dual-screen experience preferred)
• Strong background in customer service
• Excellent verbal and written communication skills
• Clean driving record and valid driver's license

We are an equal opportunity employer and condemn discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company: Serra Rochester Hills

At Serra Rochester Hills, we are dedicated to providing exceptional customer service and creating a positive workplace culture. Our team values transparency, professionalism, and collaboration to deliver a seamless experience for our customers.