Service Scheduling Pro — Weekends Off, Growth + Benefits

Sunset Ford; Sunset Hills (MO); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Weekends off

40-hour work weeks

Health benefits (medical, dental, vis）

401(k) with immediate enrollment

Paid training

Growth opportunities

Employee discounts

Team-first atmosphere

Job summary

Sunset Ford in Sunset Hills is seeking a Service Scheduling Coordinator to be the friendly first voice customers hear. You will help people stay on the road by scheduling service appointments for in-store and Mobile Service, following up after visits, and coordinating recalls, maintenance, and repairs.

This full-time, in-office role offers weekends off, a stable 40-hour week, 100% paid health benefits, 401(k) with immediate enrollment, and paid training that can lead to growth within the Ford

Qualifications

• Genuine enjoyment helping people and creating a positive experience.
• Confident, friendly, and professional communication on the phone and in writing.
• Calm under pressure with strong problem-solving skills.
• Proficient with computers, texting platforms; CRM experience is a plus.
• Highly organized with time management and multitasking in a fast-paced environment.
• Detail-oriented and a team player who supports others.
• Self-motivated, dependable, and proactive.
• Adaptable and coachable; open to feedback and growth.
• Positive attitude and strong work ethic.

Responsibilities

• Answer calls, texts, emails, and chat to connect with customers.
• Schedule service appointments for in-store and Mobile Service.
• Follow up with guests after visits to ensure satisfaction.
• Schedule recalls, maintenance, and repairs as needed.
• Coordinate shuttles, rental vehicles, and pickup/delivery.

Skills

Communication skills

Problem solving

Customer service mindset

Organizational skills

CRM experience

Multitasking

Team player

Positive attitude

Tools

CRM software

Job description

Sunset Ford in Sunset Hills is seeking a Service Scheduling Coordinator to be the friendly first voice customers hear. You will help people stay on the road by scheduling service appointments for in-store and Mobile Service, following up after visits, and coordinating recalls, maintenance, and repairs.

This full-time, in-office role offers weekends off, a stable 40-hour week, 100% paid health benefits, 401(k) with immediate enrollment, and paid training that can lead to growth within the Ford