Automotive Service Scheduler - Growth & Perks

Serra Buick Gmc Rochester Hills; Rochester Hills, Northern (MI, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental Plans available

401K Plan

Paid time off and vacation

Opportunities for growth

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness programs

Discounts on products and services

Enjoyable work environment

Job summary

Serra Rochester Hills is seeking a Service Appointment Coordinator to join the Service team. The role focuses on scheduling automotive service appointments, answering inquiries, and guiding customers with maintenance recommendations.

Ideal candidates bring experience in scheduling or call center roles, a positive attitude, and strong communication skills. This full-time position runs Monday through Friday 9am–6pm, with 2–3 Saturdays per month and some flexibility for half-day Fridays.

Qualifications

• Clean and clear communication with customers and team
• Ability to schedule and manage multiple appointments
• Positive attitude and willingness to grow professionally
• Reliable and punctual in a fast-paced dealership environment

Responsibilities

• Coordinate service appointments for guests to meet vehicle needs
• Communicate with customers and provide guidance
• Respond promptly to inquiries via phone, text, online scheduling, and live chat
• Offer maintenance recommendations when appropriate
• Confirm scheduled and missed appointments

Skills

Customer service

Verbal & written communication

Punctuality

Team player

Problem solving

Tools

Gmail

Excel

Word

Job description

Serra Rochester Hills is seeking a Service Appointment Coordinator to join the Service team. The role focuses on scheduling automotive service appointments, answering inquiries, and guiding customers with maintenance recommendations.

Ideal candidates bring experience in scheduling or call center roles, a positive attitude, and strong communication skills. This full-time position runs Monday through Friday 9am–6pm, with 2–3 Saturdays per month and some flexibility for half-day Fridays.