Automotive Service Scheduler - Growth & Perks

Serra Rochester Hills; Rochester Hills (MI); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Medical and Dental Plans

401K Plan

Paid time off and vacation

Opportunities for growth

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness programs

Discounts on products and services

Enjoyable work environment

Job summary

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team. The role focuses on scheduling, communicating with guests, and guiding maintenance decisions to ensure optimal vehicle care.

The ideal candidate has prior experience in scheduling or call-center roles and a strong customer-service background. This full-time position offers a stable schedule, bi-weekly pay, and opportunities for growth within the dealership.

Qualifications

• Experience as Scheduling Assistant, Appointment Setter, or Call Center Agent preferred.
• Strong background in customer service.
• Proficient in Gmail, Excel, and Word.

Responsibilities

• Coordinate service appointments for our guests to meet their vehicle needs.
• Effectively communicate with customers, answer questions, and provide appropriate guidance.
• Respond promptly to customer inquiries via phone calls, texts, online scheduling, and live chat.
• Offer advice on maintenance recommendations.
• Confirm scheduled and missed appointments.

Skills

Customer service

Verbal communication

Written communication

Team player

Multitasking

Tools

Gmail

Excel

Word

Job description

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team. The role focuses on scheduling, communicating with guests, and guiding maintenance decisions to ensure optimal vehicle care.

The ideal candidate has prior experience in scheduling or call-center roles and a strong customer-service background. This full-time position offers a stable schedule, bi-weekly pay, and opportunities for growth within the dealership.