Service Appointment Coordinator

Wright Automotive Group; Pennsylvania; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Consistent Schedule: Mon-Fri 8:30 AM -

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Employee discounts on vehicles, parts,

Growth opportunities within

Friendly, team-oriented culture

Job summary

Wright Nissan Buick GMC Lotus in Wexford, PA is seeking a full-time Service Appointment Coordinator to join a friendly, professional team. If you have professional phone skills, excel in a fast-paced environment, and want to contribute to a positive service experience, we’d love to hear from you.

Responsibilities include interacting with clients by phone, scheduling and confirming appointments based on requests and shop capacity, and maintaining the service calendar and customer database.

Qualifications

• Professional phone skills with a passion for customer service.
• Strong computer skills and sharp attention to detail.
• Must have a valid driver's license with a clean driving record.
• Must be able to pass a standard background check and drug screen.
• Reliable, organized, and team-focused.
• Prior customer service, call center, or dealership experience preferred but not required.

Responsibilities

• Interact with clients on the phone via inbound and outbound calls in a friendly, helpful, and professional manner.
• Schedule and confirm service appointments accurately based on client requests and shop capacity.
• Manage the service calendar, log client information, and help maintain an accurate customer database.
• Coordinate closely with service advisors and technicians to ensure a seamless service experience.
• Support other team members with administrative duties as needed to keep the department running smoothly.

Skills

Professional phone skills

Customer service

Multi-tasking

Strong computer skills

Attention to detail

Valid driver's license

Job description

Overview

Wright Nissan Buick GMC Lotus in Wexford, PA. Family owned since 1927.

Wright Nissan Buick GMC Lotus is looking to fill a full-time Service Appointment Coordinator position. If you have professional phone skills, excel in a fast-paced environment, and want to join a positive, professional team, we’d love to hear from you.

Responsibilities

• Interact with clients on the phone via inbound and outbound calls in a friendly, helpful, and professional manner
• Schedule and confirm service appointments accurately based on client requests and shop capacity
• Manage the service calendar, log client information, and help maintain an accurate customer database
• Coordinate closely with service advisors and technicians to ensure a seamless service experience
• Support other team members with administrative duties as needed to keep the department running smoothly

Requirements

• Professional phone skills with a passion for customer service
• Strong computer skills, sharp attention to detail, and the ability to multi-task
• Must have a valid driver's license with a clean driving record
• Must be able to pass a standard background check and drug screen
• Reliable, organized, and team-focused
• Prior customer service, call center, or dealership experience is preferred but not required

Benefits

• Consistent Schedule: Monday through Friday, 8:30 AM to 5:30 PM (No Weekends!)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts on vehicles, parts, and service
• Growth opportunities within
• Friendly, team-oriented culture

Wright Automotive Group is an EEOC.