Service Advisor

Concord Chevrolet; Concord (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Medical & Dental Insurance

401K Plan + Match

Paid Training

Employee Assistance Program

Discounts on products and services

Job summary

Concord Chevrolet in Concord, California, is seeking a dedicated Advisor to oversee service orders and ensure exceptional customer service. The role emphasizes a positive customer experience, effective management of service department tasks, and collaboration with upper management.

Ideal candidates will possess strong communication skills, a professional appearance, and a proven record in customer satisfaction. The position offers competitive pay including base compensation, commissions, and numerous benefits.

Qualifications

• Organized and friendly personality with a love for customer experience.
• Demonstrated ability to manage others and possess time management skills.
• Professional appearance and a strong record of positive customer satisfaction.

Responsibilities

• Oversee service orders and ensure prompt, courteous service.
• Assist in diagnosing vehicle problems and manage warranty claims.
• Collaborate with management for hiring and discipline decisions.

Skills

Customer experience

Time management

Communication

Sales success

Team oriented

Job description

At Concord Chevrolet, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Pay Scale: The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Life insurance w/AD&D Feature
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Employee Assistance Program
• Health Reimbursement Account
• Discounts on products and services
• Above average industry pay

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality, must really love embracing the customer experience
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.