Service Appointment Coordinator

Bill Hood Chevrolet; Covington (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Competitive Pay

401k

Sick Leave

Great working environment

Job summary

Bill Hood Chevrolet in Covington, LA seeks a Service Appointment Coordinator to manage service scheduling and assist customers with appointment needs. You will contact customers by phone after each service and coordinate with the service team to ensure smooth operations.

The ideal candidate has solid computer skills, experience in customer service, and excellent verbal and written communication. This on-site role offers a supportive work environment and benefits at Bill Hood Chevrolet.

Qualifications

• Strong computer skills including Outlook, Excel and Word.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Punctual, reliable and eager to improve.
• Clean driving record and valid driver’s license.

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
• Actively listen to customers, answering their questions, and directing them appropriately as they request.
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
• Advise maintenance recommendations.
• Confirm scheduled and missed appointments.

Skills

Customer service

Communication

Punctuality

Reliability

Tools

Outlook

Excel

Word

Job description

Job Summary: We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.

Benefits

• Health Insurance
• Competitive Pay
• 401k
• Sick Leave
• Great working environment!

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

Qualifications

• Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.