Service Appointment Coordinator

Casey Subaru; Newport News (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

FSA/HSA/LPFSA

Prescription drug coverage

HealthJoy App - company-paid healthnav

Employee Assistance Program (EAP)

401(k) with company contribution

Short- and Long-Term Disability

Legal Resources coverage & ID Protec

Vacation & holiday pay

Employee referral bonus program

Employee parts and service discounts

Discounted gym memberships to OneLife/

Job summary

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center in Newport News, VA. You will handle inbound and outbound service calls, assist with scheduling appointments, and strive to meet daily appointment goals with exceptional customer service.

The role emphasizes clear communication, professionalism, and a proactive approach to turning conversations into booked service appointments while upholding company standards.

Qualifications

• Strong customer service and communication skills are required.
• Ability to handle high-volume inbound and outbound service calls.
• Primary focus is to turn conversations into booked service appointments while maintaining professionalism.

Responsibilities

• Handle high-volume inbound and outbound service calls.
• Assist with scheduling service appointments.
• Help the team hit daily appointment goals.
• Convert conversations into booked service appointments with professionalism.

Skills

Customer service

Communication

Phone etiquette

Appointment scheduling

Results-driven

Education

High school diploma or GED; or 1–3 months related experience

Job description

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center!

Are you an energetic communicator who loves connecting with people and thrives in a fast-paced environment? Do you possess top-notch phone etiquette and a passion for delivering an exceptional customer experience?

In this vital role, you will be the voice of our service departments — handling high-volume inbound and outbound service calls, assisting with scheduling service appointments, and helping us hit our daily appointment goals.

If you have strong customer service and communication skills, are motivated by clear targets, and is dedicated to excellence, we want you on our team!

Compensation & Availability

• Pay: $16.00 per hour plus commissions. Averages $3,200 per month.
• Schedule Requirements: Must be available to work shifts Monday through Saturday between the hours of 7:00 am and 6:00 pm.

Qualifications

• Core Skills: Strong customer service and communication skills are required. We look for results-driven individuals who are motivated by clear benchmarks. Your primary focus is to turn conversations into booked service appointments while maintaining the highest level of professionalism.
• Education/Experience: High school diploma or GED; OR 1 to 3 months of related customer service/call center experience; or an equivalent combination of education and experience.
• Telephone Skills: Ability to master phone training techniques, demonstrating exceptional phrasing, tone, and smooth communication.
• Communication: Strong ability to read, comprehend, and write simple correspondence, and effectively present information to customers and team members.
• Professionalism: Strict adherence to company guidelines regarding integrity, customer honesty, and professional language. Consistency with punctuality and attendance is required.

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• FSA/HSA/LPFSA
• Prescription drug coverage
• HealthJoy App - company-paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short- and Long-Term Disability
• Legal Resources coverage & ID Protection
• Vacation & holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.