Automotive Service Appointment Coordinator

HASELWOOD AUTO GROUP; Bremerton (WA); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive base pay $18 - $24 perhour

Weekly pay

401K with employer match up to 50% of

Medical, Dental, Life & Vision

Paid Vacation after 6 months

Sick Leave accruing

Employee Wellness Program

Employee Assistance Program

Employee Vehicle Purchase Program

Employee Referral Program

Résumé du poste

HASELWOOD AUTO GROUP in Bremerton, WA seeks a Service Appointment Coordinator to help deliver remarkable customer experiences by scheduling service appointments and conducting follow-up calls. You will coordinate with Service Advisors and Shop Leads on availability and document pertinent information for scheduled work.

The role requires excellent written and verbal communication, a background in retail sales or clerical work, and intermediate MS Office skills.

Qualifications

• High School diploma or equivalent.
• 1 year of retail sales, clerical or related experience.
• Intermediate MS Office skills.
• Excellent written and verbal communication.

Responsabilités

• Answer inbound calls to schedule service appointments and provide an exceptional client experience.
• Master and follow training materials and word tracks to answer guest questions.
• Stay current with service specials, recall notices, and direct mail pieces.
• Use Blueprint Knowledge Drive to search for answers prior to transferring to a Service Advisor.
• Follow the Client Care Center Policies and Procedures.
• Meet or exceed all Key Performance Indicators for client service.

Connaissances

Communication skills

Customer service

Phone etiquette

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

Service Appointment Coordinators assist in delivering remarkable experiences to our customers and are responsible to schedule service appointments for customers, conduct follow up calls, connect with Service Advisors and Shop Leads on work availability. They partner with the Service Client Care Manager regarding any escalated issues and document any pertinent information pertaining to scheduled work. They also contact and schedule appointments for special order parts cards and file repair orders.

Responsibilities Include

• Promptly and professionally answer inbound calls with the goal of providing an ***exceptional client experience*** resulting in a scheduled reservation with service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Using the Blueprint Knowledge Drive to search for answer(s) to guest's questions prior to transferring the phone call to a Service Advisor.
• Following the "Client Care Center Policies and Procedures" manual.
• Follow all guiding principles for the auto group.
• The ability to meet or exceed all Key Performance Indicators for client service.
  

Requirements

• High School graduation or equivalent
• One (1) year of retail sales, clerical or related experience.
• Intermediate Computer experience with MS Office.
• Excellent written and verbal communication skills.
  

This position offers excellent growth and training opportunities! Flexible schedules available! We offer a competitive salary and benefit package. Incumbents will be required to successfully complete a background check, drug screen, and driving records check.

Benefits - What we offer

• Competitive base pay $18 - $24 per hour plus bonus incentives.
• Weekly pay
• 401K with employer match up to 50% of 5%
• Medical, Dental, Life & Vision Insurance starting first of the month upon hire!
• 1 week of Paid Vacation after 6 months of employment
• Sick Leave that is accrued at the rate of 1 hour per 40 hours worked
• Employee Wellness Program
• Employee Assistance Program for all employees
• Employee Vehicle Purchase Program
• Employee Referral Program
  

*Equal Opportunity Employer*