Automotive Service Appointment Coordinator

Sheehy Lexus Of Richmond; Severna Park (MD); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO from day one

Paid training

Career advancement

401(k) with profit sharing

Sign-on bonus

Hybrid work option after 60 days

Job summary

Sheehy Auto Stores in Maryland is seeking a Service Appointment Coordinator to join our growing service team. The role involves scheduling and confirming service visits, communicating with customers, and helping drive service efficiency.

Ideal candidates have strong customer service, excellent communication, and proficiency with Outlook, Excel, and Word. Eligible for a hybrid work option after 60 days, with benefits including health, dental, vision, PTO, and a $500 sign-on bonus.

Qualifications

• Excellent customer service and communication skills.
• Reliable, detail-oriented, and eager to learn.
• Experience with Outlook, Excel, and Word is a plus.

Responsibilities

• Schedule and confirm service appointments.
• Communicate with customers by phone, online, and chat.
• Follow up after service visits to ensure satisfaction.
• Support service team efficiency and customer engagement.

Skills

Customer service

Communication

Detail oriented

Time management

Tools

Outlook

Excel

Word

CRM software

Job description

Service Appointment Coordinator

Sheehy Auto Stores, proudly recognized as a Top Workplace for multiple consecutive years by the Richmond Times-Dispatch and The Washington Post, is seeking a Service Appointment Coordinator to join our growing service team.

With more than 25 locations representing some of the industry's leading automotive brands, Sheehy Auto Stores is committed to delivering exceptional customer experiences. We believe our success starts with our people, and we're dedicated to fostering a culture where talented team members can grow and thrive.

Pay & Perks

• $17/hour + monthly performance bonus
• $500 Sign-On Bonus ($250 after 30 days, $250 after 6 months)
• Potential hybrid work option after 60 days (based on performance)
• Health, Dental & Vision Insurance
• PTO starting day one
• Paid training & career advancement
• 401(k) with profit sharing
• Paid maternity & paternity leave (after 1 year)

What You’ll Do

• Schedule and confirm service appointments
• Communicate with customers via phone, online, and chat
• Follow up after service visits to ensure satisfaction
• Support service team efficiency and customer engagement

What We’re Looking For

• Strong computer skills (Outlook, Excel, Word; dual screens a plus)
• Excellent customer service and communication skills
• Reliable, detail-oriented, and eager to learn
• Valid driver’s license and clean driving record

Sheehy Auto Stores is an Equal Opportunity Employer.

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