Service and Parts Manager

Bobcat Of Mandan Inc; Spearfish (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Bobcat Of Mandan Inc. is seeking a dynamic Service Manager to lead our Service and Parts department, driving excellence in repairs and customer satisfaction.

You will oversee technicians, service advisors, and support staff, manage scheduling and timely completion of repairs, and uphold manufacturer guidelines. Collaboration with sales and rentals to optimize dealership performance, while maintaining safety, quality workmanship, and strong customer relationships.

Qualifications

• Strong leadership and management experience.
• Excellent communication and customer service skills.
• Technical knowledge of heavy machinery (skidsteers, loaders, tractors, excavators).
• Able to prioritize tasks in a fast-paced environment.

Responsibilities

• Lead and manage the service department, including technicians, service advisors, and support staff.
• Oversee scheduling of service appointments and timely completion of repairs.
• Maintain high standards of quality and workmanship per manufacturer guidelines.
• Monitor KPIs such as productivity, service turnaround time, and customer satisfaction.
• Order parts as needed and ensure on-hand accuracy.
• Ensure compliance with safety regulations and safe working environment.
• Foster a positive, professional, accountable team culture.
• Develop and maintain relationships with customers and address their needs.
• Collaborate with sales and rentals to optimize dealership performance.
• Manage inventory levels and procurement of parts and supplies.
• Stay updated on industry trends and manufacturer updates to improve service operations.
• Provide regular reports to senior management on departmental performance.

Skills

Leadership

Communication

Customer focus

Team management

Powersport knowledge

Job description

SERVICE MANAGER

We are currently seeking a dynamic and experienced Service Manager to lead our Service and Parts department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence*.*

Key Responsibilities

• Lead and manage the service department, including technicians, service advisors, and support staff.
• Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
• Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
• Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
• Order parts as needed based on customer and service requirements and ensure on hand accuracy.
• Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
• Foster a positive work environment that promotes teamwork, professionalism, and accountability.
• Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
• Collaborate with other departments, such as sales and rentals, to optimize overall dealership performance and customer experience.
• Manage inventory levels and procurement of parts and supplies to support service operations.
• Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
• Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Qualifications

• Strong leadership and management skills, with a proven ability to lead and inspire a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators.
• Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.