Service Manager

Herk & Associates - Heavy Equipment Jobs; California (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Herk & Associates - Heavy Equipment Jobs in Southern California seeks an experienced Service Manager to lead its Service Department. You will oversee day-to-day service operations, technician performance, workflow, customer satisfaction, and departmental financial results.

Relocation assistance provided. The ideal candidate will bring a heavy equipment dealership service background, proven leadership, and the ability to balance technician development with profitability and operational efficiency.

Qualifications

• 5+ years of experience in heavy equipment, construction equipment, product support or related Service Department operations.
• Previous Service Manager or service leadership experience strongly preferred.
• Experience leading, coaching, and developing service technicians.
• Working knowledge of dealership service operations, repair orders, warranty processes, and shop workflow.
• Understanding of departmental financials, budgeting, productivity, and profitability.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to analyze operational and financial reports and take appropriate action.
• Comfortable using Microsoft Office and dealership/service management systems.
• High school diploma or equivalent required.
• Valid driver's license and ability to travel locally as needed.
• Ability to work extended hours or occasional weekends based on business needs.

Responsibilities

• Lead the daily operations of the Service Department, including scheduling, workflow, staffing, and technician performance.
• Recruit, train, coach, and develop service technicians and other department personnel.
• Assign repair work based on technician skills, workload, and customer priorities.
• Establish annual department goals, budgets, and performance objectives.
• Monitor financial and operational performance to ensure the department meets profitability and productivity goals.
• Review repair orders for accuracy, completeness, labor, parts, and documentation before customer billing.
• Oversee warranty and product improvement claims to ensure timely and accurate submission.
• Develop and implement processes that improve efficiency, repair quality, and customer satisfaction.
• Support service-related sales and marketing initiatives to grow department revenue.
• Maintain strong customer relationships and assist with escalated service concerns.
• Ensure department tools, equipment, service vehicles, and other resources are properly maintained.
• Analyze internal reports and service metrics to identify opportunities for improvement.
• Promote a safe, organized, and professional work environment.

Skills

Service management

Leadership

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Dealership/service management systems

Job description

A well-established construction and heavy equipment dealership is seeking an experienced Service Manager to lead its Service Department in Southern California. This position will oversee day-to-day service operations, technician performance, workflow, customer satisfaction, and departmental financial results.

** Relocation assistance provided **

The ideal candidate will bring a strong heavy equipment dealership service background, proven leadership experience, and the ability to balance technician development, operational efficiency, and profitability.

Responsibilities

• Lead the daily operations of the Service Department, including scheduling, workflow, staffing, and technician performance.
• Recruit, train, coach, and develop service technicians and other department personnel.
• Assign repair work based on technician skills, workload, and customer priorities.
• Establish annual department goals, budgets, and performance objectives.
• Monitor financial and operational performance to ensure the department meets profitability and productivity goals.
• Review repair orders for accuracy, completeness, labor, parts, and documentation before customer billing.
• Oversee warranty and product improvement claims to ensure timely and accurate submission.
• Develop and implement processes that improve efficiency, repair quality, and customer satisfaction.
• Support service-related sales and marketing initiatives to grow department revenue.
• Maintain strong customer relationships and assist with escalated service concerns.
• Ensure department tools, equipment, service vehicles, and other resources are properly maintained.
• Analyze internal reports and service metrics to identify opportunities for improvement.
• Promote a safe, organized, and professional work environment.

Qualifications

• 5+ years of experience in heavy equipment, construction equipment, product support or related Service Department operations.
• Previous Service Manager or service leadership experience strongly preferred.
• Experience leading, coaching, and developing service technicians.
• Working knowledge of dealership service operations, repair orders, warranty processes, and shop workflow.
• Understanding of departmental financials, budgeting, productivity, and profitability.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to analyze operational and financial reports and take appropriate action.
• Comfortable using Microsoft Office and dealership/service management systems.
• High school diploma or equivalent required.
• Valid driver's license and ability to travel locally as needed.
• Ability to work extended hours or occasional weekends based on business needs.