Service Agreements Specialist — Contract Lifecycle Expert

Abbott; Princeton (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts

Short Term Disability

Long Term Disability

401(k)

Job summary

Abbott is seeking a Service Agreements professional in Princeton, NJ, to manage the complete lifecycle of customer service contracts, including creation, review, processing, billing, renewals, and communications. You will work with Sales, Technical Support, and Operations to ensure accurate activation and strong customer support.

The role requires meticulous organization, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree highly preferred.
• 3-5 years of experience in contract administration, customer service, sales support, or a related field.
• Experience working with SAP or similar ERP systems preferred.
• Experience managing customer contracts and service agreements.

Responsibilities

• Manage the full lifecycle of customer service agreements and contracts.
• Draft, review, process, and maintain contract documentation accurately.
• Prepare service quotations, contracts, renewals, and amendments.
• Support contract negotiations, including terms and conditions discussions with customers.
• Monitor expiring warranties and identify service contract renewal opportunities.
• Process and manage SAP contract submissions.
• Serve as the primary customer contact for contract-related inquiries via phone and email.
• Collect and verify customer information required for contract setup and activation.
• Manage contract billing, invoice generation, and resolution of billing discrepancies.
• Track contract status and provide updates to customers and internal teams.
• Collaborate with Sales, Technical Support, Finance, and Operations teams to achieve business objectives.
• Support revenue growth through service agreement renewals and contract compliance.
• Provide backup support for Service Contract Sales Representatives.
• Ensure contracts comply with company policies and procedures.
• Maintain accurate records and documentation within internal systems.

Skills

Contract administration

Customer service

Sales support

Billing

ERP SAP

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

SAP

Job description

Abbott is seeking a Service Agreements professional in Princeton, NJ, to manage the complete lifecycle of customer service contracts, including creation, review, processing, billing, renewals, and communications. You will work with Sales, Technical Support, and Operations to ensure accurate activation and strong customer support.

The role requires meticulous organization, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.