Senior Customer Support Specialist - Healthcare Devices

Thornton Tomasetti; Princeton (NJ); Hybrid; USD 51,000 - 101,000; Full time

Job summary

Abbott, a global healthcare leader, has an opportunity for the role of Senior Customer Service Representative within our APOC division based out of Princeton, NJ, onsite. You will serve as a key point of contact for customers by resolving complex inquiries, managing orders, and supporting exceptional service delivery.

The position requires a High School Diploma or GED and at least 1 year of customer service experience.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of customer service experience handling inquiries via phone or email.
• Experience in healthcare, diagnostics, or regulated industries preferred.
• Familiarity with CRM or order management systems preferred.

Responsibilities

• Respond to customer inquiries regarding products, services, promotions, and account-related requests through phone and email channels.
• Enter, validate, and manage customer orders while ensuring accuracy and timely processing.
• Investigate and resolve order exceptions, shipment concerns, and customer service issues.
• Partner with sales and technical support teams to address customer needs and communicate important updates.
• Maintain accurate documentation of customer interactions, transactions, and issue resolutions within business systems.

Skills

Customer service

Order processing

CRM

Cross-functional collaboration

Education

High School Diploma or GED

Tools

CRM systems

Order management systems

Job description

Abbott, a global healthcare leader, has an opportunity for the role of Senior Customer Service Representative within our APOC division based out of Princeton, NJ, onsite. You will serve as a key point of contact for customers by resolving complex inquiries, managing orders, and supporting exceptional service delivery.

The position requires a High School Diploma or GED and at least 1 year of customer service experience.