Service Advisor & Writer - Vehicle Care & Customer Experience

Campbell Kia of Missoula; Missoula (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation Package - Base Pay + Commission Earnings

Medical, Dental, Vision and Life Insurance

Paid Time Off

Paid Training

Employee Discounts on Vehicle Purchase, Parts, Service and More!

Job summary

Campbell Kia of Missoula is seeking a qualified Service Advisor/Service Writer to assist customers with their vehicle service needs. The role requires 2 years of experience, excellent customer service skills, and a valid driver’s license. Responsibilities include greeting customers, generating service estimates, and maintaining strong relationships. Join our family-owned team that values culture and invests in employee success, with benefits like competitive compensation, medical coverage, and opportunities for growth.

Qualifications

• 2 years of experience required in a similar role.
• Must have a valid driver’s license and clean driving record.
• Professional appearance and strong work ethic required.

Responsibilities

• Greet customers and assess their vehicle needs.
• Maintain Customer Service Index (CSI) ratings.
• Document repairs and communicate updates to customers.

Skills

Customer service skills

Communication skills

Organizational skills

Ability to read, write and speak English fluently

Education

High school diploma or GED equivalent

Tools

CDK

Job description

Campbell Kia of Missoula is seeking a qualified Service Advisor/Service Writer to assist customers with their vehicle service needs. The role requires 2 years of experience, excellent customer service skills, and a valid driver’s license. Responsibilities include greeting customers, generating service estimates, and maintaining strong relationships. Join our family-owned team that values culture and invests in employee success, with benefits like competitive compensation, medical coverage, and opportunities for growth.