Auto Service Advisor: Earn 60k-90k + Growth

Lithia-; Missoula (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Jeep Dodge of Missoula is hiring a Service Advisor to act as the communication bridge between customers and technicians, helping customers understand needed and recommended services. The role includes estimating costs, preparing repair orders, and communicating progress and charges to customers.

We seek a candidate with 1 year of service writing experience, a valid driver’s license, and a basic mechanical understanding. High school diploma or equivalent required; 18+ years old.

Qualifications

• 1 year of service writing experience.
• High School graduate or equivalent.
• 18 years or older.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Skills

Customer service

Communication

Team collaboration

Basic mechanical understanding

Valid driver's license

Education

High School diploma or equivalent

Tools

Service database system

Job description

Lithia Chrysler Jeep Dodge of Missoula is hiring a Service Advisor to act as the communication bridge between customers and technicians, helping customers understand needed and recommended services. The role includes estimating costs, preparing repair orders, and communicating progress and charges to customers.

We seek a candidate with 1 year of service writing experience, a valid driver’s license, and a basic mechanical understanding. High school diploma or equivalent required; 18+ years old.