Automotive Service Advisor: Customer-First Experience

Coughlincars; Pataskala (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Coughlin Kia of Pataskala is seeking an experienced Service Writer/Advisor for our quick lube. You will serve as the primary contact for service customers, greet and consult on service needs, and perform vehicle walk-arounds as part of the write-up.

You will sell and upsell services, keep customers updated, and take ownership of the customer experience. Qualified candidates have prior automotive or customer service experience, a solid understanding of vehicle mechanics, and strong interpersonal

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Greet and consult customers on service needs.
• Perform vehicle walk-around inspections as part of the write-up.
• Sell and upsell services by emphasizing value.
• Keep customers updated on services.
• Field live service calls and take ownership of the customer experience.
• Schedule appointments and ensure productive workflow.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication with customers

Job description

Coughlin Kia of Pataskala is seeking an experienced Service Writer/Advisor for our quick lube. You will serve as the primary contact for service customers, greet and consult on service needs, and perform vehicle walk-arounds as part of the write-up.

You will sell and upsell services, keep customers updated, and take ownership of the customer experience. Qualified candidates have prior automotive or customer service experience, a solid understanding of vehicle mechanics, and strong interpersonal