Customer-First Automotive Service Advisor

Coughlin Automotive; Pataskala (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Coughlin Kia of Pataskala is seeking an experienced Service Writer/Advisor to be the primary contact for service customers. You will greet customers, review vehicle needs, perform walk-around inspections, and communicate expected service timelines.

In this role you will build relationships, upsell services by highlighting value, schedule appointments, and help ensure a positive dealership experience. Automotive or customer service background and strong interpersonal skills are essential.

Qualifications

• Experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with the customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enter itemized estimate on service order and explain estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Customer service

Interpersonal skills

Organizational skills

Job description

Coughlin Kia of Pataskala is seeking an experienced Service Writer/Advisor to be the primary contact for service customers. You will greet customers, review vehicle needs, perform walk-around inspections, and communicate expected service timelines.

In this role you will build relationships, upsell services by highlighting value, schedule appointments, and help ensure a positive dealership experience. Automotive or customer service background and strong interpersonal skills are essential.